Refund policy

• All of our brownies, blondies and cookies are baked to order, and we do not accept returns. 
• Refunds, or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality.
• Should this be the case, or if you are in any way unsatisfied with the condition or quality of your postal bakes upon arrival, you must contact us within 24 hours of receipt.
• Shinasis Kitchen will not accept liability for any complaints made after this time. While we take great care to package our products securely for postal delivery, on rare occasions breakages and damage can occur in transit. This will not warrant a refund.
• In the case where the issue of concern isn’t clear from photographs, we will require you to return the product to us for inspection.
• Subject to our report on the claimed damage, we will provide a refund, or a replacement order to the same value of the returned product in the event that the product(s) are shown to be of unsatisfactory quality. Shinasis Kitchen will not be liable for any costs incurred by you in returning your unusable goods to us.